Shipping & Returns

Shipping

Most of our items are already in stock and ship out quickly. If we happen to get more orders than we have on hand, we make more to fill them, so timing can vary depending on availability. Here's a general idea of what to expect on those orders, from the day you order to the day it lands on your doorstep:

• Processing time: about 3 to 9 business days to make, prepare, and package your order
• Shipping time: about 10 to 15 business days for the carrier to deliver once it ships

Altogether, that's roughly 13 to 24 business days total when we need to make more, though in-stock items ship out much faster. Your items may also ship from different hubs, so it's normal for an order to arrive in more than one package. If that happens, don't worry, everything's on its way.

Returns & Refunds

If something arrives damaged or with a defect, we've got you. Email us within 7 days of delivery and we'll sort it out with a refund or a free replacement, whichever you'd rather have.

Eligible:

• Items that arrive damaged
• Items with a manufacturing defect
• Reported within 7 days of delivery

Not eligible:

• Change of mind
• Wrong size ordered
• Reported after 7 days of delivery

To start a claim, just send us:

• A few clear photos (or a quick video) showing the damage or defect
• A photo of the outer package if it happened in shipping, especially if it looks crushed, torn, or banged up, plus a photo of the shipping label
• Your order number

Once we take a look, we'll process your refund or replacement.