Frequently Asked Questions (FAQs)

Diocelo is an apparel brand built around culture, community, and purpose. Each collection is inspired by a different country, community, sport, profession, or cause, so the story behind a piece is something you can wear, not just read about. Diocelo isn't built around any single culture — every collection carries its own community and purpose, and the goal is for anyone to feel that connection in the clothing, wherever they're from.

Diocelo isn't built around one single culture. The aim is a brand that brings together many different communities and cultures, with each collection telling a different one's story instead of sticking to a single identity or aesthetic.

Diocelo currently partners with UNICEF Philippines, which advances children's health, nutrition, education, and protection across the Philippines, including emergency response for children affected by disasters. Diocelo plans to add more community partners as the brand grows.

For every item sold from Diocelo's DC Collections, a portion of the sale goes to an organization supporting the community behind that design — currently UNICEF Philippines, with more communities planned as Diocelo grows. The idea is that wearing the piece supports the culture and community it represents.

Each product page has its own size chart. On the product page, look for the "Size Guide" section near the size selector and click to expand it — this shows the full size chart for that specific item, since fit and sizing can vary between products.

Diocelo accepts returns only for items that arrive damaged or with a manufacturing defect, and only if the issue is reported within 7 days of delivery. Change-of-mind returns and wrong-size orders are not eligible for a return, so check the size guide before ordering.

To start a return or refund, email hello@diocelo.com with your order number and a few clear photos (or a short video) of the issue. If the damage happened in shipping, also include a photo of the outer package and shipping label. Diocelo will resolve it with either a refund or a free replacement, whichever you'd rather have.

Shipping cost is not a flat rate — it depends on your delivery location, since carriers charge different rates for different countries and regions, and it also depends on the items in your order. The exact cost is calculated automatically at checkout based on your address, and shown clearly before you complete payment.

Not exactly — most Diocelo items are already in stock and ship out quickly once ordered. If demand exceeds what's currently on hand, Diocelo produces more to fulfill those specific orders, which can take a bit longer while the additional stock is prepared.

Delivery time depends on stock. If your item is already in stock, it ships out quickly. If Diocelo needs to make more to fulfill your order, processing takes about 3 to 9 business days, plus 10 to 15 business days for carrier delivery once it ships — about 13 to 24 business days total in that case.

This is normal — depending on what you order, items may ship from different fulfillment hubs, so an order can arrive in more than one package. If this happens, every part of your order is still on its way.